Formerly known as: Symposium Call Center Server

Attention Enterprise Customers:
Due to the recent acquisition by Avaya, you can now obtain support for your Nortel product via the Avaya Support website. Please access Avaya support at http://support.avaya.com. Look for the headline Welcome New Avaya Enterprise Customers to access quick tips and FAQs.

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Number	Title	Delivery Method	Region
QSP2607W	Attracting & Retaining Customers Solution Play	Web	North America
QSP2607W	Attracting & Retaining Customers Solution Play	Web	Asia Pacific
QSP2607W	Attracting & Retaining Customers Solution Play	Web	Caribbean and Latin America
QSP2607W	Attracting & Retaining Customers Solution Play	Web	Europe, Middle East & Africa (EMEA)
PPQ4604W	Avaya Aura Contact Center Pre-Sales Professional	Web	Europe, Middle East & Africa (EMEA)
PPQ4604W	Avaya Aura Contact Center Pre-Sales Professional	Web	Asia Pacific
PPQ4604W	Avaya Aura Contact Center for Pre-Sales Professionals	Web	North America
3621C	Avaya Aura ™ Contact Center - Install, Configure, and Scripting Essentials	Instructor-led	North America
3621C	Avaya Aura ™ Contact Center Install, Admin and Scripting Essentials	Instructor-led	Europe, Middle East & Africa (EMEA)
3611C	Avaya Aura ™ Contact Center Networking	Instructor-led	Europe, Middle East & Africa (EMEA)
3611C	Avaya Aura ™ Contact Center Networking	Instructor-led	North America
3611C	Avaya Aura ™ Contact Center Networking	Instructor-led	Asia Pacific
3612C	Avaya Aura ™ Contact Center Suite Engineering	Instructor-led	Europe, Middle East & Africa (EMEA)
3612C	Avaya Aura ™ Contact Center Suite Engineering	Instructor-led	North America
3612F	Avaya Aura ™ Contact Center Suite Engineering	Facilitated eLearning	North America
3612C	Avaya Aura ™ Contact Center Suite Engineering	Instructor-led	Asia Pacific
3612F	Avaya Aura ™ Contact Center Suite Engineering	Facilitated eLearning	Asia Pacific
3612F	Avaya Aura ™ Contact Center Suite Engineering	Facilitated eLearning	Europe, Middle East & Africa (EMEA)
QSP2609W	Business Value Realization & Process Improvement Solution Play	Web	North America
QSP2609W	Business Value Realization & Process Improvement Solution Play	Web	Asia Pacific
QSP2609W	Business Value Realization & Process Improvement Solution Play	Web	Caribbean and Latin America
QSP2609W	Business Value Realization & Process Improvement Solution Play	Web	Europe, Middle East & Africa (EMEA)
3008C	CCM Installation and Configuration Rls. 7.0	Instructor-led	Europe, Middle East & Africa (EMEA)
05847	Call Centre MIS Application & Windows	Instructor-led	Europe, Middle East & Africa (EMEA)
3616W	Configure Avaya Aura™ Midsize Enterprises for Avaya Aura ™ Contact Center	Web	North America

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