Certification Designation
Support Expert (NCSE)Certification Goal: This designation certifies that the successful candidate can apply an intermediate to advanced level of technical proficiency required to configure, administer, maintain, and troubleshoot complex Nortel Networks solutions/products. It builds upon the specialist level competencies and focuses on advanced solution support, which may involve multiple products and internetworking functionalities.
Target Audience: Post-sales, intermediate to advanced level individuals worldwide who are responsible for:- Configuring, administering, maintaining, and troubleshooting complex Nortel Networks solutions/products
- Analyzing and resolving complex technical issues (either locally or remotely)
- Supporting other technicians (either locally or remotely, such as field technicians) that are experiencing complex technical issues
Demonstrated Skills: A candidate who is minimally qualified has these characteristics. In general it represents approximately six months to one year of relevant or related work experience.- Has quantifiable hands-on experience configuring, administering, maintaining, and troubleshooting comprehensive, multi-site Nortel Networks solutions/products
- Can configure, administer, maintain, and troubleshoot intermediate to advanced solutions/products
- Can apply knowledge of the topics tested on the exam to solve complex (multi-product and/or multi-site) customer technical problems
- Can work alone, without close supervision, although he or she may be part of a team
- Acts in a consultative role to entry/intermediate individuals
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