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     QSP4605W - Contact Recording and Quality Monitoring (CRQM)
    Summary Topics & Objectives Pre-requisites
    Requirements Related Content Schedule
     
    Course Description
    Nortel provides a Contact Recording and Quality Monitoring Solution, which is tightly integrated with Contact Center 7.0 and Communications Server 1000.  This course focuses on CRQM, its functionality, its business value and related Services

    Access this course now.

    When you have completed this training module you can access the Qualified Sales Professional (QSP) eExam. By successfully completing the QSP eExam you are one step closer to obtaining your QSP designation.

    Target Audience
    • Nortel Internal Sales
    • Nortel Internal SEs
    • Channel Partner Sales
    • Channel Partner SEs
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    Course Details
     Price :
     See Schedule for Pricing
     
     Duration :
     .98 hours
     
     Course Number :
     QSP4605W
     
     Delivery Method :
     Web
     View Delivery Method Definitions
     
     Alternate Delivery Method :
     -
     
     Content Level :
     Standard