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Course Description
DMS SuperNode Meridian Automatic Call Distribution (0673ZEN) is a highly interactive Blended Learning Package with mentor help desk support and 24 hour technical support. Learners who present Automatic Call Distribution (ACD) features including ACD systems, Agent and Supervisor features, and ACD applications to potential customers, and those who have to design and implement representative ACD environments, will benefit from this package. The online format enables the learner to control where, when and at what pace the package material is covered. The package contains the most recent release content relating to the DMS SuperNode product.
About Blended Learning
Blended Learning combines courses and modules into one comprehensive learning experience. The courses or modules are delivered using the best media for the information, so you get a "blend" of delivery methods, from self-paced web eLearning to Hands-on Instructor-led training. The duration listed above is for the entire blended learning experience; the individual modules have their own durations.
Target Audience
Sales personnel who will present Meridian ACD structure and features to potential customers |
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| Price ** : |
| See Schedule for Pricing |
| | | Duration : | | 2 days | | | | Course Number : | | 0673ZEN | | | | Delivery Method : | Blended Learning (Facilitated)
View Delivery Method Definitions | | | | Alternate Delivery Method : | | - | | | | Content Level : | | Standard | | | ** The prices that appear here are list prices. |
