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Course Description
DMS SuperNode Intelligent Call Management (ICM) Overview (0654WEN) is a highly interactive Self-Paced Web eLearning course with mentor help desk support and 24/7 technical support. Completion of the course will equip the learner with a complete overview of the Intelligent Call Management (ICM) feature including its administration and applications. The online format enables the learner to control when, where and at what pace the course material is covered. This course is compliant with the software upgrade to CCM14. About Self-paced Web eLearning Self-paced Web eLearning provides the flexibility to learn at your pace, at your place, while still delivering the high level of quality instruction you expect from Nortel Networks. Online courses are accessible for 90 days from the time you place your order, so you have plenty of time to complete your training.
Target Audience
Anyone who requires an understanding of the applications and features of the DMS SuperNode Centrex Intelligent Call Management (ICM) |
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| Price ** : |
| See Schedule for Pricing |
| | | Duration : | | 1 day | | | | Course Number : | | 0654WEN | | | | Delivery Method : | Web
View Delivery Method Definitions | | | | Alternate Delivery Method : | | - | | | | Content Level : | | Introductory | | | ** The prices that appear here are list prices. |
